Have you ever visited your blog and something looked funny or broken?
How about when LexBlog support told you we updated something but when you looked at your blog you don’t see the update there?

Before you send an email to support or pick up the phone, you should try clearing your browser cache. I’m not kidding!

What the heck is browser caching?

Browser caching is your web browser trying to be helpful and increase the load time of a website you have visited. When you visit a website for the first time you might notice it takes a second for the page to load, then when you visit the website again it loads instantly. This is because you browser has saved a record of the HTML, CSS, Images, and even JavaScript files so that the next time you visit the page all of the site’s assets don’t need to reload.

If you don’t see the changes/updates that were just made to your website, browser caching is usually the culprit!

Refresh arrows vivid colored flat icons in curved borders on white background
Clear the cache!

For tech support folks browser caching is pretty much the bane of our existence because it’s such a commonly missed step when trying to troubleshoot a website browser issue.  With nearly every support ticket I find myself asking clients if they cleared their browser cache as a first step, or reminding clients they need to clear their cache to see the changes in their browser. I’m not trying to be annoying, it really does fix the issue most of the time!

Not sure how to clear your browser cache? We have a support center doc just for you!