Just like donuts there are many preferred methods of customer service, as to what is most effective, company standards, the outlook and end result. What one persons view of successful customer service may be a complete fail to another’s, like a jelly donut. “Who in their right mind enjoys jelly donuts?”
Everybody in their lifetime has held a position that involves customer service, wither you were working retail focusing on a customer by customer basis or as a member of a customer service team to a broader audience. You maybe even give yourself a team name, the Success Team sounds pretty cool! With years and years of experience within customer service you may think to yourself that there’s never really anything new to pick up…make sure your customers are receiving the service you are able to provide and when something isn’t within your companies scope, to apologize and hope they aren’t too upset.
I guess the point of this post wasn’t to go into a step by step self improvement guide on how to better your career in customer service. More so that there is always room for improvement, something new to learn, a different angle or vision towards what you may believe to not be satisfactory but outstanding customer service. With our customer service, or “Success Team!” here at LexBlog we have had a reading assignment of late….”Raving Fans” by Ken Blanchard & Sheldon Bowles. It’s a nice excuse to take 30 or so minutes on a sunny day to get outside and have a read while improving your career and yourself as a person…Oh yeah! The sun is back out. I’ll take this opportunity to insert a quote, “If you want to shine like a sun, first burn like a sun.” – A.P.J. Abdul Kalam
There were many segments of this book that were appealing, some self explanatory while some being a positive reminder how much more we can offer each day. My favorite being the “last secret” revealed in the story being “Deliver Plus One”. To know that attempting to make a change drastically and expect immediate improvement in any aspect of life is setting yourself and your expectations up for failure. The thought of improving 1% a day is something that stood out to me in this book not just for a role in customer service but just life in general.
Finding just one task, goal, exercise to improve at a time sounds a lot easier than promising yourself a whole list of ideas towards growth. What can I learn to raise the service I provide to customers from good to outstanding? What can I study to make myself 1% better each and every day? So as this post can be work related, or just life and donut related, no matter how old or experienced any one person may be there is always different views to digest and room for growth in all aspects of life, even in something that may be viewed a simple and straight forward as customer service. I know one thing that makes customer service a little easier is being part of such a professional SUCCESS TEAM! WELP! ENJOY YOUR WEEKEND!