“As people who understand the hard work and personal investment that goes into creating and maintaining a blog, it was incredibly upsetting for our team to see a fellow blogger’s work attacked in this way. A blog is an integral facet of one’s professional and personal identity and to alter another’s identity without consent is, simply put, disgusting.”
Continue Reading What’s in a Feed? Malicious Content, Sometimes
It has recently come to my attention that law bloggers can be a somewhat cautious lot. Though perhaps cautious isn’t the right word…measured, maybe? If you read through any of the blog posts on LexBlog’s front page it’s clear that a tremendous amount of thought and consideration has gone into the writing, on everything from
A long time ago in a galaxy far far away, LexBlog used Get Satisfaction to manage our knowledge base and community portal (then named “Reach”). The implementation was clunky, requiring users to create dual user profiles on their sites and inside this other application. Moreover, there were no ties between the content in the knowledge
As a Business Development Manager at LexBlog, I’m regularly talking with new and existing customers. One topic that has come up twice in the last week was about GDPR and what LexBlog is doing as we approach the May 25th, 2018 deadline when GDPR will go into effect.
We live in a world where everything
When I moved to Seattle and began working at LexBlog as a full-time Account Manager in the summer of 2013, one of the first things I began doing was organizing my inbox in a way that would let me easily find a certain class of questions and answers. This was primarily because at that time, LexBlog had no central repository of documentation for publishers using our platform. In this world, questions were a dime a dozen, but answers were in short supply or trapped in the brains of long-time LexBlog employees. Fortunately, the same or similar questions would come up time and time again, and each new question would get tagged and organized in a way that let me find it and other similar questions so that the next time it came up, the answer was just a few clicks away.
This might seem like a product piece for Gmail (it’s not, but Gmail sure is swell!), but far from it. This was an onerous, time-consuming process for all parties involved. On my end, my inbox was a mess, with emails from dozens of customers every day asking me how to do something when just the day before a colleague of theirs at the firm had asked the same question. Meanwhile, our customers were wondering how to do something and, finding no resources at their disposal, would email yours truly and wait patiently for a reply. When an employee at a firm would leave, someone new would take on the responsibility of managing the site and have to relearn everything on the fly.
We made it through those days through the power of fantastic employees who were truly dedicated to answering questions thoroughly and with a smile on their face. LexBlog is a company that prides itself on providing top-notch service and support, and it was (and still is) a necessity to be quick, nimble, and thoughtful, but things have gotten considerably better over the years. Those same great employees still exist, but our systems and knowledge management tools are considerably different.Continue Reading A New Set of Tools for LexBlog’s Support Center
Rather than a marketing company or a company selling marketing solutions, why not create a publication?
A publication that builds a legacy brand. A publication that carries on for years, the way we have seen newspapers, magazines and trade journals do for decades — until the net.
LexBlog was started as a company that “built
Have you ever visited your blog and something looked funny or broken?
How about when LexBlog support told you we updated something but when you looked at your blog you don’t see the update there?
Before you send an email to support or pick up the phone, you should try clearing your browser cache. I’m
I’d say I’m pretty tech savvy (for a marketer), but from time to time I get stumped. Like the time I tried to install a fancy wifi system in my home. Tech support was summoned. So when I ran into an issue with our Live Chat widget yesterday, I figured it was me. Again.
We
Our Product Development team is always busy baking donuts, aka creating new products. Many of these products are feature enhancements to our digital publishing platform known as Apple Fritter. With all the effort that goes into creating some of these new features, sometimes customer adoption can be the biggest challenge.
When developing and then marketing